Contractual agreement

These General Terms and Conditions of Sale govern the sale of merchandise by Aiello Luxury S.r.l. ("Aiello Luxury" or "we") to you through the Aiello Luxury Web site (the "Site"). Your use of the Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

The transaction ends when the purchase is accepted by the client by clicking ''Confirm order'' button in the last stage of the order process.


All orders are subject to written acceptance by Aiello Luxury. All orders will be confirmed by Aiello Luxury, in writing, by e-mail. Merchandise displayed on the Site may be out-of-stock or discontinued.

Aiello Luxury reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.

Product prices

All prices are in US Dollars. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable sales tax amount is indicated on the payment page of the Checkout.

The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the Checkout may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation e-mail.

All prices are inclusive of customs and import duties.

At the end of the purchase process, the shipment cost may be added to the product price based on the client's address. The client can choose between two modes of payment:

Credit cards (Visa, MasterCard, American Express) via the secure encryption system SSL-EV encrypted provided by Banca Sella

Delivery and shipping costs

Depending on the production process required, availability of raw materials and events beyond Aiello Luxury's control, our products have shipping times ranging from few days up to months. Either way, shipping times cannot be guaranteed.

Once your package has been shipped, you will receive an e-mail confirming the shipment and reporting your Tracking Number. Visit the “Track your order” section to check the most up-to-date status of your order.

Shipping costs

You are responsible for the shipping costs associated with the delivery of merchandise you purchased on the Site.

Shipments and delivery

You bear all risk of loss and damage to the merchandise that has cleared Aiello Luxury’s fulfillment house. Delivery is deemed complete and title to the merchandise passes to you upon acceptance of shipment by a common carrier.

We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Aiello Luxury shall not be held liable.

Value vouchers

Value vouchers are personalized codes, also referred to as Aiello Luxury Vouchers, which allow you to take advantage of a discount on your purchase on Aiello

Each Aiello Luxury Voucher cover a certain percentage of the costs of the merchandise of the order (order value), excluding taxes and shipment costs, up to a maximum value. E.g. if you use a Aiello Luxury Voucher of 25% up to 100 USD for an order with 300 USD of order value, you save 75 USD, if you use it doe an order with 500 USD of order value you save 100 USD.

Restrictions to the use of value vouchers:

The value voucher can be used only once, with the exception of returns.
The value voucher cannot under any circumstances be exchanged for money.
You may not use more than one value voucher per order.
The value voucher can be applied only to orders with a higher value than the voucher itself.
The value voucher cannot be applied to orders with items with special prices when explicitly indicated on the site.


Aiello Luxury has made every effort to display as accurately as possible the colors of the merchandise that appear on the Site. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will accurately display the actual colors of the merchandise.


Our products are handmade-made thanks to the long-time experience of our craftsmen. Since each product is unique Aiello Luxury does not exclude the possibility that two items with the same characteristics end up with small variations (measurements and customizations) demonstrating the craftsmanship of the production process. Products made with natural materials like stone or leather etc. may have different nuances or details.
Protection of personal data

The information relating to the personal characteristics of our customers is not shared with third parties. The client agrees to the processing and storage of his data in order to facilitate the fulfilment of the contract. The customer must notify any changes regarding the shipping address in order to have successful completion of the order.

Website use conditions

The website, as well as its contents such as designs, graphic texts, logos, trade names, trademarks and images are the property of Aiello Luxury or third parties who have duly authorized their inclusion on the website and are protected by national and international laws on intellectual and industrial property. Users who navigate on this website must always act in accordance with the law, moral principles and the requirements of good faith by using due diligence and refraining from using the website in any means that can prevent, damage or impair the normal operation of the same. The access and use of the website implies full acceptance, without user reservation, of the above mentioned conditions.

Returns and refunds

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise by filling out the online Return Form within fifteen (15) days of the date of delivery. Before sending your article of merchandise back to us, please refer to our return policy, in the Return Policy page, to make sure that all the conditions listed in such policy have been correctly satisfied.

Disclaimers and limitations of liability

Aiello Luxury makes no representations or warranties of any kind, express or implied, as to the products included in the us site nor as to the merchandise being sold to you. to the fullest extent permissible by applicable law, Aiello Luxury disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. Aiello Luxury will not be liable for any damages of any kind arising from the use of the us site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Binding agreement

Aiello Luxury's order confirmation and these General Terms and Conditions of Sale shall be deemed the final and integrated agreement between Aiello Luxury and you on the matters contained in these General Terms and Conditions of Sale.


If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

Applicable law and jurisdiction

The contract is governed by Italian law and the parties agree to Italian jurisdiction.

Escape clause

If one of the above provisions is or becomes completely or partially ineffective, this does not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with an effective clause which is as close as possible to the parties' original intentions.

Compare 0

No products

To be determined Shipping
0,00 € Total

Check out